Resolved -
The data has been refreshed and prod-sandbox is now operational. Our apologies for the inconvenience.
Dec 2, 08:59 EST
Update -
The restoration process is ongoing and we expect it to complete and prod-sandbox to be back up by tomorrow morning EST.
Dec 1, 17:23 EST
Update -
We are continuing to work on a fix for this issue.
Dec 1, 16:38 EST
Identified -
The monthly refresh for the Control prod-sandbox server failed this week-end. We are working to refresh the data and will address the root cause once that has been complete.
This will also impact the Direct prod-sandbox environment as it imports resources from the Control prod-sandbox environment.
Dec 1, 16:03 EST